Learner Guide-AUMGCA001 Provide customer service AUM procedures and programs to meet

procedures and programs to meet legislative requirements Elective units MSFGG4009 Apply standards and codes of practice for the glass industry MSFGG4010 Use glass industry data systems MSFGG4011 Manage glass industry production scheduling MSFGG4012 Perform laser measurement and levelling for glass windows and doors in buildings BSBCUS501 Manage quality customer service BSBLDR403 Lead team effectiveness BSBPMG409 Apply project scope management techniques BSBCUS402 Address customer needs BSBRSK401 Identify risk and apply risk management processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

plant and equipment CPCCST3001 Dress and mould stone CPCCST3002 Shape solid stone CPCCST3003 Split stone manually CPCCST3004 Dress stone manually CPCCST3006 Machine stone CPCCST3010 Set out and cut letters in stone CPCCST3022 Carry out profile work CPCCWHS2001 Apply WHS requirements

Units of competency ICTRFN407 Conduct radio frequency measurements ICTWHS204 Follow work health and safety and environmental policy and procedures ICTTEN202 Use hand and power tools ICTCBL303 Install and terminate coaxial cable ICTDRE301 Install digital reception equipment ICTRFN202 Install a terrestrial antenna * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPTEC4017 Produce grain-based wash for distillation FBPTEC4012 Manage raw materials FBPFST4014 Apply sensory analysis in food and/or beverage production FBPTEC4019 Manage still operations to produce brown spirits FBPFST4013 Interpret and respond to food and/or beverage test results FBPTEC4016 Produce fruit-based wash for distillation FBPTEC4020 Blend spirits FBPTEC4003 Control food contamination and spoilage FBPTEC4018 Manage still operations to produce white spirits * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-AUMGCA001 Provide customer service AUM procedures and programs to meetOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce